Frequently Asked Questions
Discover everything you need to know about our bespoke tailoring and luxury menswear.
What is the difference between your Ready-to-Wear and Made-to-Measure services?
Ready-to-Wear offers our seasonal collections in standard sizing for immediate purchase, while Made-to-Measure allows for personal adjustments to our existing blocks to ensure a superior fit tailored to your specific proportions.
How long does it take for a bespoke suit to be completed?
A traditional bespoke suit typically requires 8 to 12 weeks to complete, involving multiple fittings to ensure the perfect cut and silhouette unique to your measurements.
Do you offer international shipping?
Yes, we ship our luxury garments and accessories globally. Shipping times and costs vary by destination, and all orders are tracked and insured for your peace of mind.
What is your return policy for online orders?
We offer a 14-day return period for all Ready-to-Wear items, provided they are in original, unworn condition with tags attached. Please note that bespoke and personalized items are non-refundable.
How should I care for my Richard James suit?
We recommend professional dry cleaning only when necessary. Between wears, hang your suit on a wide-shouldered hanger and allow it to air for 24 hours to maintain the integrity of the natural fibers.
Are your fabrics sourced sustainably?
We work exclusively with the world's finest mills, primarily in the UK and Italy, ensuring our wools, silks, and linens are produced with the highest standards of quality and ethical craftsmanship.